FAQ
FAQ
1. Product Information
- Q: What type of wax does Veelume use for its scented candles?
A: We use natural soy wax as the main raw material for Veelume aromatherapy candles. This wax has the following advantages: it burns well, is non-toxic and environmentally friendly, and spreads the aroma evenly.
- Q: What type of fragrance does Veelume use in its scented candles?
A：Veelume aromatherapy candles are scented with natural essential oils. We strictly control the quality of our fragrances to ensure that they are: safe, non-toxic, long-lasting and do not irritate the respiratory tract.
- Q: How long do Veelume scented candles burn?
A：The burn time of Veelume scented candles depends on the candle capacity. Please refer to the specific instructions on the product packaging and on the product details page.
- Q: How many different scents do Veelume scented candles come in?
A： Veelume scented candles are currently available in two different fragrances, including Dune Cedarwood/Ethereal White Orchid. you can choose the right fragrance according to your preference and different usage scenarios. We will be introducing more scents in the future!
- Q: Can the Veelume candle container be reused?
A： Containers are reusable.
- Q: What is the design inspiration behind Veelume scented candles?
A： Veelume scented candles are inspired by cultural elements and symbols from various countries and regions. We hope to add an artistic touch to your living space through our unique design.
2. How to Use
- Q: How do I properly light a Veelume scented candle?
A： Please trim wick to 1.5cm length before use and place on a smooth and heat resistant surface away from flammable objects. Once lit, allow the candle to burn until the entire surface is melted to avoid the formation of memory rings.
- Q: How long should I burn a Veelume scented candle each time?
A： It is recommended to burn Veelume scented candles for 1-2 hours at a time for the best scent experience and to extend the life of the candle.
- Q: How do I extinguish a Veelume scented candle?
A： Please use a candle snuffer or dip the wick into the melted wax to extinguish the candle, avoid blowing it out to prevent black smoke.
- Q: How should I store Veelume scented candles?
A： Please store Veelume scented candles in a cool, dry place, away from direct sunlight and high temperatures.
- Q: Why can't I smell the Veelume scented candle?
A： The intensity of the fragrance is affected by various factors, such as room size, ventilation, and individual sense of smell. Please ensure you use the appropriate scent and number of candles in a suitable space.
3. Safety Precautions
- Q: What precautions should I take when using Veelume scented candles?
A： Always burn candles within sight, away from children and pets. Never leave burning candles unattended.
- Q: Are Veelume scented candles safe?
A： Veelume scented candles are safe when used correctly. Please be sure to follow our usage instructions and safety precautions.
- Q: Can pregnant women or children use Veelume scented candles?
A： It is recommended that pregnant women and children consult a doctor before using scented candles.
- Q: I am allergic to fragrances, can I use Veelume scented candles?
- A： If you are allergic to fragrances, it is recommended to perform a skin test or consult a doctor before use.
4. Purchase Process
- Q: How do I purchase products on the Veelume website?
A： You can browse products on our official website, select your preferred scents and quantities, add them to your cart, and complete
- What are Veelume's shipping costs?
A： Shipping costs depend on factors such as Shipping Method, Order Amount, Delivery Address. You can view the specific shipping cost on the checkout page.
- Q: What is Veelume's delivery time?
A： Delivery time depends on the delivery area and shipping method. Generally, you will receive your item within 3-5 days of placing your order.
- Q: Can I cancel or modify my order?
A： If your order has not been shipped yet, you can Cancel/Modify Order. Please Contact Us as soon as possible.
5. After-Sales Service
- Q: What is Veelume's return/exchange policy?
A：If you are not satisfied with the item you received, you may request a return or exchange within 7 days of receipt. Please see our Returns Policy for more details.
- Q: What if the product I received is damaged?
A： If you receive a damaged item, please contact us within 3 days of receiving the item and we will arrange a return or exchange for you..
- Q: How can I contact Veelume customer service?
A：You can contact our customer service by email “veelumeofficial@gmail.vom”.